Refunds & Returns Policy
At Your Wellness Goods, we want your shopping experience to be as smooth and worry-free as possible. That’s why we’ve created a straightforward return and refund policy for your convenience.
1. Return Time Frame:
- Returns are accepted within 30 days of purchase.
- Unfortunately, we cannot process returns for items after the 30-day window.
2. Shipping Costs:
- For defective or damaged products, Your Wellness Goods will cover the return shipping costs.
- For returns due to a change of mind, the customer is responsible for the return shipping fees.
3. Defective or Damaged Products:
- If your item arrives broken or doesn’t function as expected, please notify us within 30 days.
- We’ll provide a prepaid shipping label for the return. Once we’ve received and inspected the product, we’ll issue either a replacement or a full refund, including any initial shipping charges.
4. Change of Mind Returns:
- If you’ve changed your mind about a product, you can return it within 30 days, as long as the item is unused and in its original packaging.
- Return shipping costs will be your responsibility. Upon receiving the item, we’ll process a refund for the product price, minus the initial shipping cost.
5. Refunds:
- Refunds will be issued within 7 business days after the returned item is inspected and approved.
- Refunds will be credited to the original payment method. Please note that banks or credit card companies may take additional time to process the refund.
- If more than 10 business days have passed and you haven’t received your refund, email us at support@yourwellnessgoods.com.
Restocking Fees:
- Some returns may be subject to a restocking fee, depending on the situation.
For further questions about returns or refunds, feel free to contact our friendly Customer Support team at support@yourwellnessgoods.com. We're here to help!