FAQs
How long will it take for my order to ship? When will I receive it?
Order shipment typically occurs within 1-2 business days, depending on the product brand. In some cases, orders may ship out the same day. On rare occasions, unforeseen delays may occur. Most products are delivered within 4-7 business days. If shipping times are longer, this will be noted on the product page. At Your Wellness Goods, we pride ourselves on the fastest processing and shipping times in the industry, paired with top-tier customer service.
Which payment methods do you accept?
We accept the following payment options:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. For more details, please see our full return policy linked at the bottom of the page.
What is your cancellation policy?
You can cancel your order for a full refund before it ships. If you wish to cancel, contact us immediately at support@yourwellnessgoods.com. Once the order has shipped, cancellations are subject to our 30-Day Return Policy.
What if my product arrives damaged?
Please inspect your package upon delivery. If you notice any damage, even to the packaging, make a note of it when signing for the item. If you cannot inspect the contents but suspect damage, write “suspect damage” on the delivery receipt. If the product itself is damaged, send photos to support@yourwellnessgoods.com, and we will arrange for a replacement or compensation.
How do I place an order?
To order online, click “Add to Cart” on your desired product and proceed to checkout. Enter your shipping and payment details to complete your order. You can also place orders by phone by calling 844-710-1449. After placing your order, you’ll receive an immediate confirmation email, and we’ll begin processing your purchase right away.
How will I know when my order ships?
Once your order is processed, you will receive a confirmation email with shipping and billing details. When your order ships, you’ll receive another email with tracking information. If an item is out of stock, you’ll be notified via email or phone within one business day. While we strive to ensure all products listed are in stock, some items may sell out due to high demand.
Will I receive an order confirmation via email?
Yes, you’ll receive an email confirmation for every order you place. Be sure to double-check your email address during checkout to ensure you receive this information. We recommend saving the confirmation for your records.
Do you charge sales tax?
We are based in Indiana and only charge sales tax for orders shipped within Indiana. This policy can save you significant amounts compared to other retailers.
Can I change my order?
Yes, you can modify your order at no cost before it ships. Email us at support@yourwellnessgoods.com to request changes. Any price differences will be adjusted accordingly, with refunds or additional invoices issued as needed. For immediate assistance, contact us at the email above or by calling 844-710-1449.